CS Pulse Room #5

Influence Without a Title - Getting Product, Sales and Engineering to act on customer needs

Sat 31 Oct · 6:00-7:30 PM IST · 60-90 min · 6 seats plus 2 waitlist seats

Taking seat requests

The customer agrees with you. Your own Product, Sales and Engineering teams don’t. Let's work through real cases where a CSM got an internal team to move, and the ones where they didn’t.

How a seat works. Members request a seat from the Room page in the app and send a few short Room inputs, due Sat 24 Oct. The Navigator confirms 6 seats and 2 waitlist seats from the inputs by Sat 24 Oct.

Small rooms where CSMs fix real mistakes.